Payroll Regional Manager

Job Description

The Payroll Regional Manager is a position with one of Relic+EKR’s clients that the ideal candidate will directly work with.


  • Define, develop and implement Payroll Regional Resource and Processing Strategy in a captive Shared Service Center (SSC) in coordination with SSC lead and Global Payroll Manager, including adopting and implementing local and corporate policies, processes, and procedures for multiple geographic regions
  • Regional ownership of all payrolls within scope of the region
  • Accountable for overall service delivery and operations of Payroll services in the SSC
  • Lead process optimization and standardization initiatives and implement process excellence practices
  • Build and manage a high performing payroll organization by providing leadership, vision and career development
  • Manage headcount planning, budget and cost allocations for payroll processes
  • Manage senior leadership & stakeholder expectations by liaising with management from Business and other Corporate functions
  • Responsible for day to day running of the regional payroll organization and leading end to end payroll process for multiple geographic regions, ensuring efficient and effective delivery of payroll processes with robust control and compliance mechanisms in place:
  • Work closely with key internal stakeholders e.g. Operations, Sales and other external third party suppliers to ensure best practice payroll delivery
  • Manage and support transition of additional roles in a Captive SSC, as and when required
  • Proactively drive process improvement and policy development initiatives that impact the function globally
  • Provide input in the development of the SSC Finance strategy, plan and budget; complying with long-term strategy, for meeting the operational and investment requirements of the SSC
  • Provide input in the development of standard SSC finance documents and reports
  • Lead in maintaining, amending and communication of SSC finance policies and procedures
  • Manage a team of individual contributors and managers supporting payroll processes
  • Responsible for hiring, setting and monitoring of annual performance plans, coaching, and career development
  • Responsible for Resource Planning and ensuring contingency measures are in place
  • Ensure that the proper resources (workflow tools, applications etc.) are in place to support the processes
  • Engage and motivate employees, by providing growth opportunities and creating a transparent and healthy working environment
  • Liaison with senior leadership & stakeholders (including Global Process Owners) and manage their expectations through effective communication and process delivery
  • Managing the implementation of new entities / countries as required from a payroll perspective in the region
  • Deputize for the Global Payroll Manager to address urgent query resolutions or critical projects as required.

Required Skills and Experience

  • A university degree, ideally in HR or Finance
  • Certified in Payroll (FPC) will be an added advantage
  • 10+ years’ of payroll experience
  • Typically, 4+ years of supervisory and/or leading a project team experience (10+ resources)
  • Direct relevant experience of working in a Captive SSC / Business Process Outsourcing Organizations will be desired (in addition to years of experience / qualification)


  • Excellent domain knowledge and understanding of Payroll Process
  • Excellent knowledge of International Financial Reporting Standards (IFRS) and Accounting Concepts
  • Excellent knowledge of operation of control frameworks such as SoX
  • Excellent understanding of personal tax laws in different geographies
  • Experience of managing multiple stakeholders – internal such as employees and external such as payroll providers
  • Flexibility to support different time-zones and geographies
  • Flexibility to travel across geographies
  • Extensive experience of managing senior onshore customers
  • Excellent communication skills; ability to clearly articulate expectations and outcomes with various levels of management, both in Finance and Business
  • Fluency in English (both verbal and written)


  • Excellent experience of payment processing on finance & accounting systems and other Payroll applications
  • Experience of managing transition of payroll processes from different geographies
  • Experience of service management of business operations, including process design, measurement and improvements
  • Service minded and customer centric approach
  • Superior analytical and problem solving skills
  • Superior communication skills, written and verbal
  • Excellent business acumen
  • Excellent multi-tasking and prioritization skills
  • Experience of Workday / ADP is an advantage
  • Understanding of SOX and working in controlled environments